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Greasemonkey Manual:Getting Help
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== What to Say == After going through the basic troubleshooting steps yourself, it is time to decide what you are going to tell the [[#Where_to_Say_It|relevant person]]. Every piece of this information is important because so many things could be going wrong. It is much easier to help you when enough information is available for the helper to reproduce the problem themselves. Maybe it is a problem with a script, maybe it is a problem with Greasemonkey. Either way, if someone can cause the error to appear on their own screen, then they can be sure that their suggested fix will work. === All of the following: === * Operating System ** (E.G. Windows XP, Windows 7, Mac OS X Snow Leopard, Ubuntu Linux 8.10) * Firefox version ** (Open <code>about:support</code> and it should be the second line in "Application Basics".) * Greasemonkey version ** (Open the Add-ons Manager then double-click the Greasemonkey line to display the details, including installed version.) * Exactly which script, if any, is causing a problem? ** Give an exact name, and if '''at all''' possible, the URL where it can be found. * Exactly which page, if any, is exhibiting this problem. ** Please give a URL. If some sort of registration or login or other permission is required, please state this instead. === Note about scripts === If you are a script author, including the exact code that is causing problems is important. The best option is to provide a URL which can communicate the entire, and exact, source code causing the problem. If necessary, upload the code to a service like [https://gist.github.com/ Gist]. Equally important is providing the ''whole'' script, not just a few lines of code. In many cases the real problem might lie elsewhere from where you expect; without being able to see that other code help is more difficult or impossible. If you provide the source code via email, please do not paste it into the body of your message: e-mail clients will wrap lines, change characters, and generally break the code in other subtle ways. Attaching the source code as a file makes sure it is not broken in transit.
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